Frequently Asked Questions

We serve homeowners in Anoka County, Sherburne County, and other parts of east central Minnesota. View our residential service area  for a full list of communities we serve.

Your bill is due every two months.

If your cart is overflowing to the point you cannot close the lid or if you have extra bags next to your cart, you may be assigned an Extra Tip Charge for that pickup.

View a list of accepted items for recycling here  or visit our recycling center’s website for more information on what types of items you can recycle.

We pick up residential recycling every other week.

Download our recycling schedule to see which weeks we will pick up your recycling.

Yes, you can pay your bill over the phone with a Visa or Mastercard. No fee applies.

Yes, online payments, including auto-pay and eBilling, are available on our online portal.

Standard carts are available in red or gray. Pink carts are available for customers who wish to support the The Hope Chest for Breast Cancer.

There is no extra cost for service, but there is a $30, tax-deductible, annual donation that goes to the The Hope Chest for Breast Cancer.

Please place your carts on a flat surface in your driveway, behind the curb line. Do not place them on top of snowbanks or in the street, as this interferes with snowplows and increases the risk of the cart being tipped over.

During extreme cold, waste can freeze to the bottom of the cart. To ensure a clean dump, we recommend placing a piece of cardboard at the bottom of the bin or using a broom handle to gently loosen the contents before your morning pickup.

No, hazardous materials cannot be placed in residential carts. But you can bring them to local county drop-off facilities. Find a facility near you in Anoka County, Sherburne County, or Chisago County.

We recommend bringing sharps to a community disposal site, such as the Anoka County Hazardous Waste Facility. But you can also place them in your residential trash cart if they are in a closed and taped puncture-resistant container (like a laundry detergent bottle) and clearly labeled “SHARPS.”

Yes! We can pick up refrigerators, washers, dryers, and other large items for a separate fee. Please contact us in advance to schedule a special bulk waste pickup.

We observe New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. If your day falls on or after the holiday, your service will be delayed by exactly one day for that week.

If your carts weren't out by 6:00 a.m., we may be able to come back and pick them up for a small fee. Please call us at 763-757-7100 to learn more. Alternatively, we can pick up extra bags for a fee on your next regularly scheduled day.

Absolutely. If you find your 64-gallon bin is too small or your 96-gallon is too big, contact us to swap it out.

No. Please place recyclables loose in the bin. Plastic bags get tangled in sorting machinery and are actually the #1 cause of recycling contamination.

No, shredded paper is too small for standard sorting. Please place it in a paper bag, staple it shut, and place it in your trash cart, or bring it to a local drop-off location for specialized recycling.

We offer 96-gallon, 2-yard, 4-yard, 6-yard, and 8-yard containers for both trash and recycling.

We don’t currently offer that. Our commercial services come with a service agreement.

Pricing for our commercial waste and recycling services depend on the size of your container, frequency of pickups, materials being collected, and other factors. Please call our office at 763.757.7100 for exact prices.

Yes, we have a 36-month service agreement contract.

Most of our waste and recycling containers are gray.

Yes, we offer locking commercial dumpsters to keep your confidential waste secure.

We service businesses in Anoka County, Sherburne County, and other parts of east central Minnesota. View our commercial service area for a full list of communities we provide commercial services to.

Yes! Please call our office in advance at 763.757.7100 to schedule an extra pickup. There will be an additional fee.

Yes, you can put a moderate amount of building materials in your container, but please do not exceed your container’s weight limit. If the dumpster is too heavy, it may not be collected.

Yes, but there will be an additional fee.

Placement is key for safety and accessibility. We recommend a concrete pad that is at least 10 feet wide and 10 feet deep. You also need to ensure there is at least 25 feet of overhead clearance to allow our front-load trucks to lift and empty the container safely.

Yes. To prevent unauthorized dumping and protect your confidential waste, we provide containers equipped with locking bars. This helps keep your costs predictable and your enclosure clean.

Our drivers will make every effort to safely access the dumpster. However, if the container is blocked, we may have to skip the pickup to avoid property damage. We can often schedule a new pickup for a small fee once the path is cleared.

Absolutely. We can analyze your current waste stream to see if you are over-paying for a bin size you don't fill, or if adding a dedicated recycling program could lower your overall disposal tax and monthly bill.

Yes. We specialize in working with property management firms in the north metro. We can provide consolidated billing or individual site invoicing depending on your accounting needs.

Per Minnesota state law and MPCA regulations, businesses cannot dispose of hazardous waste, electronics (E-waste), or tires in general waste bins. We do however, accept certain specialized waste items at our Bethel Transfer Station. Call us at 763-757-7100 to learn more.

In many parts of the Twin Cities metro, businesses that produce a certain volume of waste are required to recycle. We can help you stay compliant with local ordinances by providing single-sort commercial recycling containers.

We offer a range of front-load containers, including:

• 2-Yard: Great for small offices or boutiques.
• 4-Yard: Ideal for small restaurants or mid-sized offices.
• 6-Yard: Perfect for retail centers and apartment complexes.
• 8-Yard: Best for high-volume grocery stores or warehouses.

We take pride in the appearance of our equipment. If your bin is damaged or has a faulty plug causing leaks, call us at 763-757-7100. We provide routine container maintenance and can swap out old bins to ensure your business's curb appeal remains high.

Yes. While most businesses prefer a set weekly schedule, we offer flexible on-call services for businesses with fluctuating needs, such as seasonal greenhouses or construction-related shops.

Pricing depends on your location, dumpster size, and length of rental period. Please call or text us at 763.757.7100 or fill out our no-obligation sign-up form for a quote.

It depends on your location and placement:

On private property (like your driveway), a permit is usually not required.

On public streets or sidewalks, you may need a permit, depending on local regulations. It’s best to check with your municipality.

Delivery and pickup generally occur during regular business hours, but you can call or text us at 763.757.7100 to schedule a time. If you can’t be present during delivery, we can discuss placement instructions ahead of time—just ensure the area is clear of any obstructions.

• 10 yd: 6ft wide x 16ft long x 3.5ft high
• 15 yd: 6ft wide x 16ft long x 4.5ft high
• 20 yd: 8ft wide x 20ft long x 4.5ft high
• 30 yd: 8ft wide x 20ft long x 6.5ft high
• 40 yd: 8ft wide x 22ft long x 9ft high

Note: these are typical measurements, but each unit can vary depending on the manufacturer. 

The first week of rental is included in the initial price. Additional weeks are $85 per week.

We will deliver your roll-off dumpster in 1–2 business days.

• Household trash and construction debris are allowed.
• Whole furniture pieces, mattresses, box springs, electronics, appliances, and tires are allowed but will incur an extra $75 fee per item.
• No hazardous materials, such as paint, chemicals, or asbestos, are allowed.
• Yard Waste Accepted, but cannot be mixed with Trash or Construction Debris

Yes!

We accept lead-acid batteries (car batteries, etc.), but we do not accept alkaline batteries.

We are not open on weekends.

Business Hours:

Monday–Friday • 7:00 a.m. – 5 p.m.

Household trash costs $60 for up to 3 yards plus $30 for each additional yard. This price does not include big and bulky items such as mattresses, couches, and appliances.

Demolition debris costs $60 for up to 3 yards plus $20 for each additional yard.

No appointments are necessary during normal business hours. Please come to the office and our customer service team will assist you.

No, we do not pay for cans or steel. We will dispose of it for no charge, however.

Click here to view our current rates